Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.
Many businesses hesitate when it comes to outsourcing customer service to a call center. Outsourcing is only as good as the quality of the call center you use. It’s becoming very common for businesses to explore outsourcing overseas. There are attractive opportunities for saving on equipment and labor costs. You may even reduce your [...]