ServiceFirst: Customer Service Blog

Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.

17 Mind-blowing Results From The Latest Customer Service Statistics And Surveys

By |2018-09-24T15:24:46+00:00September 17th, 2018|ServiceFirst: Customer Service Blog|

The marketplace, along with customer attitudes and the way companies respond to them are always shifting and changing. To ensure your success in 2018, you’ll need to keep on top of the latest customer service and support statistics, and survey results. Below, we’ll cover the top 17, mind-blowing results on the most recent customer service [...]

5 Clever Ways to Win the Loyalty of Younger Consumers

By |2018-09-20T20:46:25+00:00September 5th, 2018|ServiceFirst: Customer Service Blog|

Who is the largest group of consumers in the United States? It’s not the Baby Boomers anymore. Millennial consumers have now eclipsed their parents as the largest consumer cohort in the country. With over 76 million members, Millennial consumers have serious clout when it comes to influencing consumer expectations and the way businesses respond. Recent [...]

10 Reasons Why Angry Customers Are Good For Business

By |2018-11-26T18:08:42+00:00August 31st, 2018|ServiceFirst: Customer Service Blog|

Nobody likes to deal with angry people, especially when they're your customers. But the thing is ... Angry customers are often a part of doing business. Unfortunately, unhappy customers can also do real damage to your bottom line. Over 60% of consumers will switch brands based on a bad customer service experience. But, did you know that [...]

10 Things You Didn’t Know About Answering Services

By |2018-08-23T23:09:23+00:00August 23rd, 2018|ServiceFirst: Customer Service Blog|

When customers or potential customers try to contact your business, your availability really matters to them. If customers are met with a voicemail or placed on hold, it can lead to frustration that ultimately impacts your bottom line. A professional answering service can address these concerns. By outsourcing your calls to an answering service, you [...]

10 Reasons Why Outsourcing Customer Service is a Great Idea

By |2018-08-20T14:43:13+00:00August 17th, 2018|ServiceFirst: Customer Service Blog|

Many businesses hesitate when it comes to outsourcing customer service to a call center.   Outsourcing is only as good as the quality of the call center you use. It’s becoming very common for businesses to explore outsourcing overseas. There are attractive opportunities for saving on equipment and labor costs. You may even reduce your [...]

Helpful Call Center Certifications and Training Techniques

By |2018-12-30T12:20:45+00:00August 10th, 2018|ServiceFirst: Customer Service Blog|

Studies show that most customers call businesses because they need or want something immediately. And, self-service options don't meet that need. As a result, many businesses have implemented in-house call centers to deal with large volumes of inbound customer service inquiries. For businesses that are providing 24/7 customer support, their call center agents deal with every [...]

What Are Contact Center Solutions?

By |2018-08-06T12:34:07+00:00July 31st, 2018|ServiceFirst: Customer Service Blog|

Contact center solutions are services provided by call centers that allow businesses to operate as efficiently as possible at all times. There are many different services that can be outsourced to contact centers including: message taking, customer service, voicemail, and much more. These solutions can save businesses money while also improving the level of service [...]

The 20 Most Important Customer Service Skills

By |2018-07-26T16:32:11+00:00July 15th, 2018|ServiceFirst: Customer Service Blog|

Customer service is one of the most important aspects of any business. Good customer service increases customer loyalty, generates word-of-mouth business and increases the amount of money customers spend. Poor customer service has the opposite effect and can even destroy a brand. AnswerFirst has been in the customer service industry for more than 20 years [...]

How Can An Inbound Call Center Act As A Brand Ambassador?

By |2018-12-30T11:24:09+00:00July 3rd, 2018|ServiceFirst: Customer Service Blog|

Every company should strive to make their call center into a brand ambassador. A brand ambassador embodies all of the values, beliefs and attitudes of the company they are working for. The more effective a company’s inbound call center is, the better their chances are of increasing both brand awareness and sales. Those who want [...]

What is PCI Compliance and Why Does it Matter?

By |2018-07-01T12:08:10+00:00June 30th, 2018|ServiceFirst: Customer Service Blog|

Where does PCI compliance originate from and what does it all mean for your business? The development of this business standard stems from a concern over credit card fraud and consumer security. PCI stands for the Payment Card Industry and is more formally known as PCI DSS - the Payment Card Industry Data Security Standard. [...]