Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.
What would you do if your phone lines, for your business, went down today? What if a natural disaster devastated your area? What if a fire took out your main customer support office? In 2017, the Federal Reserve conducted a survey on how US small businesses handled disasters, and how prepared they were to face [...]