Call patching (also known as "live transfer" or "warm transfer") is a common way for an answering service to hand clients their calls. There are three ways to do call patching with our answering service: Using Your PBX (addressed in a previous blog) Regular Patch Blind Patch Regular patching is when a Customer Service Professional [...]
Hiring a contact center means putting your current revenue stream and the ability to generate new revenue into the hands of complete strangers. Therefore, the importance of educating potential clients about answering service practices and capabilities is what makes our service shine above competitors.
One of the most important roles of our Business Development Department is to ensure that all of our clients understand and utilize the innovative technology that AnswerFirst has to offer.
With the ongoing chatter about shared resources, I thought I would write about how we at AnswerFirst manage our shared resources with the help of technology.
A Medical Answering Service is another name for answering services or virtual receptionists that specialize or are well accustom with medical offices. When you choose to hire a Medical Answering Service like AnswerFirst, you are employing the experience of an answering specialist familiar with the medical industry and its terminology. Most importantly, our etiquette and [...]
One of the greatest labors of love is operating a nonprofit. The process often consumes long tiring hours spent working with little time for marketing and visibility. When it comes to marketing and donations, we can take advantage of how answering services help nonprofits gain visibility. With an answering service, many things can be simplified. [...]
Customer service can be a rewarding opportunity for employees and those of answering service companies. Most times, the experiences with customers are great. However, when dealing with angry customers on customer service calls, there is a level of frustration that must be controlled. That frustration level rises when customers yell about an issue, especially when [...]
How would you like to have more time on your hands to generate more profits for your company and grow your business? There is one great way to make this scenario happen for you. A telephone answering service, like AnswerFirst will be there to allow you to experience exactly what yours and every company desires… [...]
Technology continues to grow at a tremendous rate, especially during the last 10 years. Phone automation has benefited from some of the new technology and has provided ease to the lives of many businesses. However, sometimes the use of increased technology is not always a good thing when it comes to creating the ultimate customer [...]
Do you know if your schedule is full or how tomorrow’s agenda looks? Will you be aware if someone cancels on an afternoon appointment? Without proper scheduling, you could waste valuable time showing up to only find a voicemail signal on your phone. With your business growing, your need for professional scheduling skills will continue [...]