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Answering Services

Customer Service Spotlight: Meet Claudia

By |2017-04-01T13:52:27-04:00November 11th, 2015|Answering Services, ServiceFirst: Customer Service Blog|

In a global economy, investment and marketing opportunities continue to expand, providing competitive product and services to meet business needs around the world.  Add the ever-changing whirlwind of modern technology to the mix, and an undeniable momentum continues to reshape the landscape of how we see our world.  Some businesses find global outsourcing as a [...]

Crucial Tips for Your Startup’s Customer Service

By |2017-01-09T15:37:52-05:00September 3rd, 2015|Answering Services, ServiceFirst: Customer Service Blog|

Every entrepreneur knows that when starting a new company you usually have to wear many hats like being the Customer Service Representative, Office Manager and Sales Associate, simultaneously. How do you manage your time? How do you remain calm? How do you assure success? Know your customers well. When working in a startup, it's important [...]

3 Customer Service Tips To Make Your Competition Jealous

By |2017-03-10T10:08:44-05:00June 22nd, 2015|Answering Services, ServiceFirst: Customer Service Blog|

The majority of businesses realize that providing good customer service is an important aspect of running and growing a successful business. You can generate new customers from running promotions, offering discounts, and lowering prices, but in order to keep them coming back while remaining profitable, you'll need unforgettable customer service. Did you know that providing superior [...]

Top 10 Quick Customer Service Tips

By |2019-05-18T10:41:08-04:00April 9th, 2015|Answering Services, ServiceFirst: Customer Service Blog|

As a leading answering service, it's safe to say we know a thing or two about customer service. That's why we've decided to share 10 of our top customer service tips with you. Feel free to act on some of these or even share them with someone who might benefit from them. Remember the basics - [...]

Does Your Business Need An Answering Service? Here’s How to Figure It Out

By |2019-05-18T10:24:23-04:00December 15th, 2014|Answering Services, ServiceFirst: Customer Service Blog|

Do you struggle keeping up with inbound phone calls? Does your office fail at taking messages in a professional and appropriate manner? Is important work getting delayed because you are answering the phone? Do you lose business because you or your staff are not around to pick up the phone? Would it be better to [...]

What is Time Billing and What Are It’s Benefits?

By |2019-05-18T10:25:57-04:00December 5th, 2014|Answering Services, ServiceFirst: Customer Service Blog|

In the contact center and answering service industries, billing clients by the minute is referred to as time billing. Time billing is simple: pay for the time you use, as you use it.  The beauty of time-based billing is that it is precise, affordable and fair. AnswerFirst uses time billing in one second increments - [...]

5 Reasons Why You Shouldn’t Buy “The Bundle”

By |2017-03-20T08:48:17-04:00April 23rd, 2014|Answering Services, ServiceFirst: Customer Service Blog|

Many answering services sell prepackaged plans that require you to commit to a bundle of calls or minutes each billing cycle. The perceived advantage is that you know what your monthly bill will be - as long as you don’t go over the amount of allotted minutes or calls. This perception is actually misguided. An [...]

The Importance of Online Access to Your Contact Center Account

By |2017-05-23T22:27:04-04:00April 17th, 2014|Answering Services, ServiceFirst: Customer Service Blog|

In the past, I've blogged about the importance of transparency when working with an answering service, but today I want to discuss the actual tool we provide to our partners that delivers account transparency as well as another valuable account feature that's on the horizon. When you become an AnswerFirst partner you are asked to [...]

Use Your PBX Telephone System to Avoid Patch Fees

By |2017-05-24T09:17:29-04:00January 22nd, 2014|Answering Services, ServiceFirst: Customer Service Blog|

Worried about patch fees?  No worries! Here is a tip on how to avoid patch fees by properly programming your PBX in conjunction with our answering service. If you have a PBX phone system, simply have the forwarding switch (your hosted PBX) conference your calls to AnswerFirst instead of forwarding them to us; this way [...]