Agent Testimonials

We believe that one of the best ways to learn about a company is to hear from the people that work there about what they experience on a day-to-day basis. So, at AnswerFirst we encourage our agents to share stories about their experiences at work. The resulting collection of thoughts and feedback are posted here for our clients and potential clients.

Sometimes It’s The Little Things

By |2019-05-17T16:38:42-04:00January 29th, 2013|Agent Testimonials|

Last week I was dispatching for a senior living complex. When I contacted the person on-call and advised them that there was a tenant locked out of the building, they asked for a phone number for the caller. Unfortunately, the caller locked his phone inside and was calling from outside of the building on the [...]

Changing a Customer’s Experience

By |2016-12-02T22:28:15-04:00January 16th, 2013|Agent Testimonials|

A lady called in on the *** account yesterday; she was extremely irate and ready to give the business owner a piece of her mind for "selling her a square bed." She was so irrationally angry that I almost wanted to laugh, but I know that's not the proper way to handle any caller, especially [...]