Order Taking & Order Entry

Our Customer Service Professionals are onsite 24/7/365 ready to take your customers’ calls and assist them with placing their orders.

How Can 24/7 Order Entry Services Help Business?

Whether you have a single product or large e-commerce web site, our Customer Service Professionals (CSPs) can handle your order entries in an efficient and professional manner. Speed and accuracy are the most important part of order entry and our CSPs are tested and trained to meet high standards.

  • Expand Your Available Hours

    Our Customer Service Professionals (CSPs) are available 24/7, and we can answer calls, chats and emails at any time of the day or night. Best of all, you only pay based on the minutes that we spend working in your account and taking your orders – you don’t have to worry about high hourly fees or other costs. You pay for the services you use, and not a penny more.

    By expanding your available hours, you can make things much more convenient for your customers who may be located in different time zones, or even internationally – and who may typically have difficulties placing their orders within your typical business hours.

  • Augment or Replace Your Existing Order Taking Staff

    If you already have several order entry specialists, but you want to avoid hiring more staff for your small business, 24/7 order entry services from AnswerFirst can help you pick up the slack. We can answer calls, chats and emails when your staff members are busy, and after business hours, when they’re off the clock.

    We can also replace your current staff members, or, if you run a small business and handle order taking yourself, we can ensure that you are able to focus on the important parts of running your business – while we input your orders, and handle administrative work.

  • Improve Customer Satisfaction

    By connecting your customers with a friendly, reliable customer service representative and allowing them to help your customers and place orders at any time of day or night, AnswerFirst helps enhance customer satisfaction, and build more brand loyalty.

Our Reviews Show How We’re Different

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4.8 Stars - Based on 309 User Reviews

  • David Harris Avatar

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David Harris
  • Teri Bennett Avatar

    We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.

    Teri Bennett
  • Matt Lentz Avatar

    AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I'd highly recommend Aimee and her team!

    Matt Lentz
  • Jesse P. Grote Avatar

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Grote
  • tracy lobertini Avatar

    We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.

    tracy lobertini
  • rpmp Avatar

    Honestly, could not ask for more! They are the best answering service we have ever had and priced extremely fair!

  • Steven Kollander Avatar

    I had been with another answering service for twenty years prior to signing up with you. They don't even hold a candle to you. You are great.

    Steven Kollander
  • Gabrielle Short Avatar

    Our client support specialist, Aimee, addresses our questions and concerns immediately. We've been impressed with the wonderful customer service offered by Answer First!

    Gabrielle Short
  • All About You Avatar

    As an event management company who is always on the go, it is important to ensure the phone lines are covered. Answer First handles all of our calls so that we never miss a clients call. Thank you for the great service!

    All About You

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

We Have Hundreds Of Five Star Google Reviews

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary Sippin Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward & Rebeca Gallegos Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine Lewis Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport Branding Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David Harris Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve Brandt Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Grote Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor Belman Avatar
    Victor B.

5 Reasons To Trust AnswerFirst For Order Entry Services

Why should you hire AnswerFirst, instead of one of hundreds of other call centers scattered throughout the world? There are dozens of reasons – but we’ll just share our top 5 now.

  • Trained, Experienced CSPs

    Unlike some other contact centers, we only hire experienced, professional, and trained CSPs. All of our team members are familiar with modern order entry systems, and can provide accurate, precise, and fast order entry services.

  • Completely U.S. Based Contact Centers

    With our 100% US-based call centers, you can trust us to deliver fantastic services, represent your brand well to your customers, and communicate effectively throughout the entire order placement process.

  • Platform Flexibility

    Our staff members are trained on modern order placement platforms and software, and are aware of modern best practices for uploading and fulfilling orders of all types. During the consultation process, we’ll gather more details about the platform you use to place orders, and ensure that our staff has the required experience to deliver stellar service.

  • Flexible Order Delivery Methods

    We can send-in orders through the phone, fax, API connections, fillable forms, scans, or any other method that you prefer for your company. This ensures that all of your orders are delivered and uploaded to your systems properly – and that you never miss an order from your customers.

  • Per-second Billing Rates With No Hidden Fees

    We do not charge sky-high retainer fees or monthly fees for our services. In addition, we bill all of our customers per-second, without any rounding up to the nearest minute. You pay only for the services that you need with AnswerFirst. That’s a guarantee.

For these reasons – and quite a few more – you can trust AnswerFirst for order entry and placement.

We guarantee that you will be satisfied with the services you receive, and turn to AnswerFirst for all of your outsourced call center and customer support needs.

Comparing Different Answering Services?

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Choosing the dispatching service that’s right for your business is a major decision. We’ve prepared a simple checklist you can use to compare services.  Use this free guide to learn what questions you need to ask while shopping.

Trusted by Thousands Of Businesses

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