Order Taking & Order Entry

Expand Your Available Hours

Our Customer Service Professionals (CSPs) are available 24/7, and we can answer calls, chats and emails at any time of the day or night. Best of all, you only pay based on the minutes that we spend working in your account and taking your orders – you don’t have to worry about high hourly fees or other costs. You pay for the services you use, and not a penny more.

By expanding your available hours, you can make things much more convenient for your customers who may be located in different time zones, or even internationally – and who may typically have difficulties placing their orders within your typical business hours.

Augment or Replace Your Existing Order Taking Staff

If you already have several order entry specialists, but you want to avoid hiring more staff for your small business, 24/7 order entry services from AnswerFirst can help you pick up the slack. We can answer calls, chats and emails when your staff members are busy, and after business hours, when they’re off the clock.

We can also replace your current staff members, or, if you run a small business and handle order taking yourself, we can ensure that you are able to focus on the important parts of running your business – while we input your orders, and handle administrative work.

Improve Customer Satisfaction

By connecting your customers with a friendly, reliable customer service representative and allowing them to help your customers and place orders at any time of day or night, AnswerFirst helps enhance customer satisfaction, and build more brand loyalty.

Trained, Experienced CSPs

Unlike some other contact centers, we only hire experienced, professional, and trained CSPs. All of our team members are familiar with modern order entry systems, and can provide accurate, precise, and fast order entry services.

Completely U.S. Based Contact Centers

With our 100% US-based call centers, you can trust us to deliver fantastic services, represent your brand well to your customers, and communicate effectively throughout the entire order placement process.

Platform Flexibility

Our staff members are trained on modern order placement platforms and software, and are aware of modern best practices for uploading and fulfilling orders of all types. During the consultation process, we’ll gather more details about the platform you use to place orders, and ensure that our staff has the required experience to deliver stellar service.

Flexible Order Delivery Methods

We can send-in orders through the phone, fax, API connections, fillable forms, scans, or any other method that you prefer for your company. This ensures that all of your orders are delivered and uploaded to your systems properly – and that you never miss an order from your customers.

Per-second Billing Rates With No Hidden Fees

We do not charge sky-high retainer fees or monthly fees for our services. In addition, we bill all of our customers per-second, without any rounding up to the nearest minute. You pay only for the services that you need with AnswerFirst. That’s a guarantee.