Order Taking & Order Entry

Our Customer Service Professionals are onsite 24/7/365 ready to take your customers’ calls and assist them with placing their orders.

How Can 24/7 Order Entry Services Help Business?

Whether you have a single product or large e-commerce web site, our Customer Service Professionals (CSPs) can handle your order entries in an efficient and professional manner. Speed and accuracy are the most important part of order entry and our CSPs are tested and trained to meet high standards.

  • Expand Your Available Hours

    Our Customer Service Professionals (CSPs) are available 24/7, and we can answer calls, chats and emails at any time of the day or night. Best of all, you only pay based on the minutes that we spend working in your account and taking your orders – you don’t have to worry about high hourly fees or other costs. You pay for the services you use, and not a penny more.

    By expanding your available hours, you can make things much more convenient for your customers who may be located in different time zones, or even internationally – and who may typically have difficulties placing their orders within your typical business hours.

  • Augment or Replace Your Existing Order Taking Staff

    If you already have several order entry specialists, but you want to avoid hiring more staff for your small business, 24/7 order entry services from AnswerFirst can help you pick up the slack. We can answer calls, chats and emails when your staff members are busy, and after business hours, when they’re off the clock.

    We can also replace your current staff members, or, if you run a small business and handle order taking yourself, we can ensure that you are able to focus on the important parts of running your business – while we input your orders, and handle administrative work.

  • Improve Customer Satisfaction

    By connecting your customers with a friendly, reliable customer service representative and allowing them to help your customers and place orders at any time of day or night, AnswerFirst helps enhance customer satisfaction, and build more brand loyalty.

Client Testimonials

“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”

Steven Kollander

“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”

Tracy Lobertini

“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”

Matt Lentz

“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”

Teri Bennett

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

We Have Hundreds Of Five Star Google Reviews

“From the first day we starting using Answer First everyone was friendly and helpful. They picked up all of our calls when we could not and treated our clients with the same care and respect the rest of our staff does. I would definitely recommend this company and Teri Leggett was superb in getting us all taken care of.
Thank you.”

Crystal C.

“I have been a client since April 2021. My calls have been answered professionally and my callers have told me they like my “new receptionist”. Most don’t realize it’s an answering service! Also, I’ve only had a couple of support issues during these months and they were handled quickly, fully and with courtesy.”

Albert B.

“AnswerFirst has been very helpful for our property management company. Their reports in the morning are clear and concise and our tenants appreciate being able to speak with a person any time of day. Our business development specialist, Teri, made set up quick and easy. We highly recommend their service.”

Andrew N.

“We’ve dealt with a number of vendors providing various services, and my experiences with getting set up with AnswerFirst was great. My rep with their company was Teri Leggett, and she was very responsive, as far as helping with my questions, and guiding me through the setup process. It has been an easy process, versus a couple of other similar type companies that I’ve worked with in the past (which is why I’m now with AnswerFirst).”

Chris N.

“Professional. Accessible. Almost immediate return of our calls. Client messages are streamlined and winnowed, which is exceedingly helpful. Prices up-front and over-runs are discussed in detail and ahead of time, with a chance to amend plans if requested. Very satisfied, and our office has gone through at least half a dozen answering services.”

Paul C.

“I’ve been using Answer First for my answering service for nearly 10 years and have never had a single complaint. Their staff is always professional and forward the proper information to my “on-call” tech in a very timely manner. I would very definitely recommend Answer First to anyone that is looking for their type of service.”

Dan L.

“I have been using AnswerFirst for years. They have been a an amazing help for incoming communications across multiple businesses. I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I whole heartedly recommend them.”

John C.

“They are consistently professional and I often get clients who remark on how well “my staff” handled their contact with our office. The extended features to review calls are very helpful, as well as knowing the phone number of where the call came from, rather than just the phone number the client left, providing another way to call the client back.”

David L.

“After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!”

Gary S.

5 Reasons To Trust AnswerFirst For Order Entry Services

Why should you hire AnswerFirst, instead of one of hundreds of other call centers scattered throughout the world? There are dozens of reasons – but we’ll just share our top 5 now.

  • Trained, Experienced CSPs

    Unlike some other contact centers, we only hire experienced, professional, and trained CSPs. All of our team members are familiar with modern order entry systems, and can provide accurate, precise, and fast order entry services.

  • Completely U.S. Based Contact Centers

    With our 100% US-based call centers, you can trust us to deliver fantastic services, represent your brand well to your customers, and communicate effectively throughout the entire order placement process.

  • Platform Flexibility

    Our staff members are trained on modern order placement platforms and software, and are aware of modern best practices for uploading and fulfilling orders of all types. During the consultation process, we’ll gather more details about the platform you use to place orders, and ensure that our staff has the required experience to deliver stellar service.

  • Flexible Order Delivery Methods

    We can send-in orders through the phone, fax, API connections, fillable forms, scans, or any other method that you prefer for your company. This ensures that all of your orders are delivered and uploaded to your systems properly – and that you never miss an order from your customers.

  • Per-second Billing Rates With No Hidden Fees

    We do not charge sky-high retainer fees or monthly fees for our services. In addition, we bill all of our customers per-second, without any rounding up to the nearest minute. You pay only for the services that you need with AnswerFirst. That’s a guarantee.

For these reasons – and quite a few more – you can trust AnswerFirst for order entry and placement.

We guarantee that you will be satisfied with the services you receive, and turn to AnswerFirst for all of your outsourced call center and customer support needs.

Comparing Different Answering Services?

Comparison Checklist On A Computer Screen

Choosing the dispatching service that’s right for your business is a major decision. We’ve prepared a simple checklist you can use to compare services.  Use this free guide to learn what questions you need to ask while shopping.

Trusted by Thousands Of Businesses

Our contact center software integrates seamlessly with the software you’re already using!

55,000,000+

CALLS HANDLED

THOUSANDS

OF HAPPY CUSTOMERS

20+

YEARS IN BUSINESS

Ready to learn what AnswerFirst can do for your business?