Employee Callout & Help Line Service

Get reliable 24/7/365 live answering to ensure all employee communications are accurately captured and properly documented.

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Track in detail when your employees contact you to report absences, problems, legal concerns or any other sensitive information.

  • Employee Call Out Lines

    Overwhelmed with employee email, chat and telephone call outs? Standardized, 3rd party employee call outs procedures eliminate most conflicts and disagreements about if and when an employee reported an absence.
    When questions arise the accompanying documentation will show the detailed records of the interactions. Having this absentee information in an indisputable, unalterable form insures that compliant employees keep their jobs and provides documentation for the company about non-compliant workers. The distinction is critical and can be the only difference between a wrongful termination lawsuit and a justifiable, defensible action.
  • Employee Help Lines

    Our 24/7 Employee Help Line services assist businesses in uncovering problems early (discrimination, safety, theft), in providing assistance to staff during emergencies (natural disaster relocation, travel issues, personal emergencies), in answering every day questions (new policies, benefit availability, who to contact) and with common requests (needed equipment, needed assistance, requesting time off).
    By adding a 24/7 personal touch you provide an always open path for employees to both provide and receive needed information.
  • Ethics Hotline

    AnswerFirst offers confidential compliance through our ethics hotline services for employees, businesses and organizations. Callers can make anonymous reports of unethical behavior and sensitive topics with complete privacy.

    When fraud or questionable actions occur in the workplace, if employees do not feel safe in reporting those actions without the fear of retaliation, such incidents can go unreported. Our ethics hotline service provides organizations with 24/7 reporting options to ensure misconduct is documented in a timely, confidential manner. Staffed by reliable, helpful administrative professionals ready to listen, our ethics hotline ensures a much-needed check and balance on workplace behavior.

    We emphasize true anonymity if callers request it, even for account administrators. For example, no caller ID will be made available for any anonymous call and no voice recordings will be made. Our staff will note complaints and reports, repeat the info back to the caller for accuracy, and these reports may only be retrieved by logging into our secure HIPAA, PCI and HI-TECH Compliant web portal.

    Our ethics hotline service not only creates a culture of fairness and honesty within a company, but discourages inappropriate behavior and fraud as well. Regardless of rank or seniority, our ethics hotline gives a voice to everyone in your organization, placing an importance on their concerns and instilling confidence they will be taken seriously.

AnswerFirst's Online Reviews

“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”

Steven Kollander

“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”

Tracy Lobertini

“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”

Matt Lentz

“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”

Teri Bennett
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We Can Connect To Your Existing Software Or Platform

AnswerFirst can connect to and interact with most software systems using either API or direct database connections. In doing so our Customer Service Professionals are able to create, update and provide information on both new and existing incidents as well as access information that needs to be relayed to staff members.

You’ll Love Our Features And Pricing

100% U.S. Based

No Overseas Call Centers

Our Customer Service Professionals are all U.S. based.

Volume Discounts

Your Rate Decreases As Usage Increases

You are always billed at the lowest rate possible – automatically.

True 24/7/365 Service

No Hidden Fees For 24/7 Coverage

No additional charges for after-hours, weekend and holiday service.

One Second Billing

True One Second Billing

No rounding up to the nearest minute – pay only for what you use.

Why AnswerFirst?

We are proficient at logging call outs, requests, ethics concerns or anonymous information and then ensuring that this information makes it to the correct department or person while maintaining confidentiality and a secure chain of command.

  • Unique Nationwide Toll-Free Number

    We provide a unique nationwide toll-free number for your employees to call when they need to call out of work.
  • We Collect Detailed Information

    We take all of the information you require including name, employee ID, department, reason for absence, etc.
  • Verification Enabled

    We will also provide your employees with the call-out number that matches the call-out record number we send you.

Male Customer Service Professional Dressed in suit and wearing telephone headset

We streamline the call out process and eliminate disputes.
No more excuses and no more surprises.

Trusted by Thousands Of Businesses

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Benefits of Using AnswerFirst

  • Keep Your Phone Lines Open

    Stop your employees from tying up your business phone lines with call outs and H.R. related questions and issues. Let our trained Customer Service Professionals handle it for you!

  • Pay As You Go with No Contracts

    You pay a small monthly base rate to keep your account active, but then only pay for what you use on a per minute basis. No contract or long-term commitments required. Cancel at any time.

  • Customize Your Account

    Want your management team to receive texts or phone calls about absent employees? You decide how to receive your messages.

  • True 24/7/365 Service

    Our U.S. based agents are available 24/7 including weekends and holidays. No additional charges for after-hours, weekend and holiday service. Our Customer Service Professionals are always available when you need them.

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