About Teri Erickson

I hope you found this article helpful, if you have any questions you can contact me on my direct line at AnswerFirst: 813-636-3975. If I don’t provide our potential clients with top-notch customer service from day 1, then why should they trust my company to provide their clients with the same?

Costly Mistakes Law Firms Make Managing Their Inbound Calls

By |2020-03-31T18:10:31-04:00March 28th, 2020|ServiceFirst: Customer Service Blog|

Most attorneys invest a great deal of money in advertising to keep their phones ringing. In most legal fields, potential clients call at all times of the day and night, weekends and even holidays, because legal issues often demand attention outside of normal business hours. When attorneys don't make themselves available, potential new clients move [...]

What Happened To Prompt Customer Service?

By |2020-03-29T18:44:12-04:00July 25th, 2019|ServiceFirst: Customer Service Blog|

What happened to prompt customer service? Why aren't businesses willing and able to give you a call when you need to speak to someone? I recently ran into this issue when purchasing a home.  I chose to seek financing with a lender that I've used as my bank for several decades.  I was shocked to discover [...]

Timely Customer Service

By |2019-06-18T19:52:10-04:00February 5th, 2019|ServiceFirst: Customer Service Blog|

Whether answering the phone or responding to email inquiries, in today's fast paced business climate, failure to respond to customer inquiries in a timely fashion, could be the difference between success and failure. Your customers don't want to wait days or even hours for responses to their questions or help with their problems and, in most [...]

Find Out Exactly How Does Call Patching Work?

By |2020-06-25T14:35:13-04:00April 15th, 2017|Answering Services, ServiceFirst: Customer Service Blog|

Call patching (also known as "live transfer" or "warm transfer") is a common way for an answering service to hand clients their calls. There are three ways to do call patching with our answering service: Using Your PBX (addressed in a previous blog) Regular Patch Blind Patch Regular patching is when a Customer Service Professional [...]

Some Popular Internet Telephone Service Providers Can Cause Issues with Your Answering Service

By |2019-05-15T17:24:37-04:00January 26th, 2015|ServiceFirst: Customer Service Blog|

Internet Telephone Service Providers (TSPs) like Google Voice, E-Voice and Ring Central have gained popularity over the last few years. These solutions are either free or cheap, which makes them attractive to budding entrepreneurs.  However, there are inherent problems with these services that entrepreneurs often don't consider before committing to use them.  If you wish [...]

Does Your Business Need An Answering Service? Here’s How to Figure It Out

By |2019-05-18T10:24:23-04:00December 15th, 2014|Answering Services, ServiceFirst: Customer Service Blog|

Do you struggle keeping up with inbound phone calls? Does your office fail at taking messages in a professional and appropriate manner? Is important work getting delayed because you are answering the phone? Do you lose business because you or your staff are not around to pick up the phone? Would it be better to [...]

What is Time Billing and What Are It’s Benefits?

By |2019-05-18T10:25:57-04:00December 5th, 2014|Answering Services, ServiceFirst: Customer Service Blog|

In the contact center and answering service industries, billing clients by the minute is referred to as time billing. Time billing is simple: pay for the time you use, as you use it.  The beauty of time-based billing is that it is precise, affordable and fair. AnswerFirst uses time billing in one second increments - [...]

The Use Of Application Program Interface (API) Technology & Answering Service

By |2017-11-21T12:27:12-05:00September 5th, 2014|ServiceFirst: Customer Service Blog|

Do you use software to help you run any aspect of your business? In this day and age, the answer to that question is almost always, "Yes." From cloud-based solutions for scheduling and customer relationship management to inventory management and accounting software, there are ways to manage, perform or document almost any business process with [...]

How To Live Up To Your Own Customer Service Expectations

By |2020-08-19T14:35:49-04:00August 26th, 2014|ServiceFirst: Customer Service Blog|

When we talk about customer service in our weekly staff meetings, we typically discuss what we expect from the companies we do business with as individuals. Doesn't it make sense to gauge the level of service that we provide our clients by the level of service we expect to receive as customers of other businesses?  [...]

How an Answering Service or Contact Center Can Increase Your Profits

By |2017-02-27T17:13:26-05:00August 6th, 2014|ServiceFirst: Customer Service Blog|

Can using an answering service or contact center really increase your profits? There is no absolute answer to this question.  Depending on your business model and your specific business communication needs, a contact center might be able to lower your bottom line and increase profitability. Here's a closer look at the top four ways we [...]