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kglenn

About Kevin Glenn

Kevin Glenn is a Business Development Coordinator for AnswerFirst Communications, an international customer service solutions provider and answering service. Kevin can be reached at 813-636-3976.

Does Using an Answering Service Mean that You Have a Landline for Your Business?

By |2017-05-23T16:32:36-04:00August 15th, 2014|ServiceFirst: Customer Service Blog|

Recently, a prospective client asked me if the forwarding number we provide (as part of our answering service) would be the equivalent of a landline for his business. Wikipedia defines a landline as a phone that uses a metal wire telephone line for transmission as distinguished from a mobile cellular line, which uses radio waves [...]

If Your Business Has A Website, Then You’re Open 24/7

By |2017-03-10T10:18:42-05:00May 29th, 2014|ServiceFirst: Customer Service Blog|

Here's a simple question: does the world wide web ever close? This rhetorical question obviously was meant to make my point. If your business has a website to help your customers learn more about what you do and how you do it then you truly are a 24/7/365 business. What would you do if one [...]

Why Quality Customer Service Is A Responsibility

By |2019-05-18T10:41:58-04:00February 20th, 2014|ServiceFirst: Customer Service Blog|

I often hear business owners stating that they feel a sense of responsibility to give back something to the communities in which they operate their businesses. Giving back to the community is a great service, but this sense of reciprocity should also apply to the customer service these businesses provide.  It would be very difficult [...]