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April Gillmore

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So far April Gillmore has created 7 blog entries.

Top 5 Customer Service Trends for 2014

By |2017-03-10T10:30:27+00:00January 24th, 2014|ServiceFirst: Customer Service Blog|

Customer service is an ever-evolving industry, especially in recent years – as technology rapidly advances, customer service advances along with it. Voice is still the primary communication channel used in the customer service industry, but digital channels are gaining ground.  Now that 2014 is in full swing and the stress of the holiday season is [...]

How to Provide Top-Notch Customer Service During the Busy Holiday Season

By |2017-05-24T00:32:59+00:00November 13th, 2013|ServiceFirst: Customer Service Blog|

Today’s customers expect nothing but the highest level of service, and during the holidays they are looking for even more enthusiasm and friendliness to spread the holiday cheer. During the busy holiday shopping season it is even more important for businesses and customer service agents to maximize satisfaction for overwhelmed consumers.  We’ve used our first-hand [...]

Show Your Customers You Care

By |2017-02-27T19:02:36+00:00October 17th, 2013|ServiceFirst: Customer Service Blog|

Great customer service is the backbone of every consumer-oriented business. At AnswerFirst, we’ve been perfecting the craft of customer service since 1985, and our clients know they can trust us to provide their customers with the highest quality of service. When it comes down to it, customer service is all about showing customers that you [...]

Survival Tips for Handling Customer Complaints

By |2016-12-02T22:35:23+00:00September 20th, 2013|ServiceFirst: Customer Service Blog|

Anyone who has ever worked in a customer service job knows that feeling; the feeling when everything goes from smooth sailing to a full-blown customer service crisis in a matter of seconds. Not only do many people struggle with how to respond to customer complaints, but it also leaves some of us struggling to recover [...]

Accessibility is Essential to Small Business Success

By |2016-12-02T22:31:08+00:00August 16th, 2013|ServiceFirst: Customer Service Blog|

For most customers, a key factor in their overall experience with a business is how reliably the business responds to its customers’ needs.  And, to successfully respond to customers' needs, a business must first be accessible and listen. Customers crave accessibility from the businesses with which they choose to interact. Customers want to ask questions, [...]

Small Business Owners: Spend Less Time at the Office with These 4 Tips

By |2016-12-02T21:27:31+00:00June 27th, 2013|Answering Services, ServiceFirst: Customer Service Blog|

Here at AnswerFirst, we work with small business owners and their customers 24/7. Our clients save time and money by using our AnswerFirst answering services, but we know that they still spend countless hours devoted to their businesses. With the following four time management tips, small business owners will find time to accomplish more business-related [...]

AnswerFirst Marketing Coordinator Participates in Oklahoma Relief Effort

By |2016-12-02T20:10:58+00:00June 4th, 2013|AnswerFirst In The Community, News|

AnswerFirst’s Marketing Coordinator participated in organizing and implementing a relief effort that transported two trailers full of donations from the Tampa Bay area to tornado survivors in Oklahoma during Memorial Day weekend. AnswerFirst Communications announced this week that its Marketing Coordinator organized and participated in a grassroots relief effort, Donate Moore, that’s mission was to [...]