Shopping for an answering service can be overwhelming.
One of the biggest mistakes businesses make during this process is choosing an answering service that will drop its price to earn business. Think about it – do you really want to be cheap when hiring the front line to represent your business? Do you want to cut corners and risk tarnishing your reputation with potential and existing clients? Unfortunately, when businesses choose cheap answering services the consequences are high and they aren’t usually aware of the damage that’s been done until it’s too late.
If an answering service has to manipulate you into choosing them by devaluing their services, then what is their true value to your business? We’ve all heard the saying, “you get what you pay for,” and this statement holds true when shopping for a service to handle your business phone calls.
Here are some of the pitfalls of choosing a “cheap” answering service:
A “cheap” answering service will typically require you to pay for pre-packaged minutes or calls. So, you think that you are preventing yourself from a potentially high unfixed cost, but what happens when you don’t use all the minutes or calls? They don’t rollover, so where is the discount? Aren’t you actually paying more per minute? And, if you go over your minutes or calls you end up being charged overage fees and more per minute, therefore negating your “lower” per minute rate. The truth is that you will lose on pre-packaged plans every time, unless you use the exact number of minutes or calls you purchased.
Additionally, many cheap answering services have long hold times, a high rate of unanswered or abandoned calls, bad business practices, unprofessional and untrained agents and unimpressive customer service care.
At AnswerFirst we are the first to admit that we are not the cheapest service, nor the most expensive one.
We are affordable, reliable, professional and dedicated to providing outstanding customer service. We offer a simple pay-as-you-go rate plan – pay for what you use, as you use it. Our Customer Service Professionals are highly motivated to answer your calls. Why? Because we don’t bill you for calls that we don’t answer. Flat-rate answering services get their money up-front, so where is the motivation to staff properly, for timely responses, if they already have your money?
Always focus on the value an answering service will bring to your business and don’t settle for less than the best for the sake of trying to save a few dollars because it will cost you.
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