AnswerFirst Communications, an answering service and customer service solutions provider, has moved its corporate headquarters and call center to a new location.

AnswerFirst's New Call CenterAnswerFirst Communications announced this week that it has moved its corporate headquarters and call center to a new location in Ybor City, FL (just east of downtown Tampa). AnswerFirst purchased the building in November of 2012 and began renovations of the property almost immediately. Prior to AnswerFirst taking ownership of the building it was a dialysis treatment center and, therefore, required extensive renovations to fit AnswerFirst’s need for a new center of operations.

AnswerFirst’s new home is a 10,000 square foot building located at 1602 North 21st Street in Tampa, FL. The building features a 1,000 square foot reception area, 20 private offices, a conference room, a call center that can accommodate up to 30 onsite agents, a full kitchen and a gym.

Matt Herron, President & CEO of AnswerFirst said,

We outgrew our former location well over a year ago, but it took us awhile to find a building and location to fit our current needs and anticipated growth. Ybor City is an exciting part of our city (Tampa) with a lot of culture and history; it’s also easily accessible and centrally located so it was one of my first choices for our new location. Finding an actual building that could be transformed into AnswerFirst’s Corporate Headquarters was actually more challenging than choosing a location, but when I found the building on 21st Street I knew we could make it work; the size of the building and the property itself were a perfect fit, we just needed to completely renovate the space to make it a comfortable place for our employees.”

AnswerFirst Senior IT Coordinator, James Cass said,

Moving an operation that is as dependent on its infrastructure as we are can be cumbersome and daunting. However, through careful planning and execution, not only were we successful at migrating our infrastructure, but we also took the opportunity to upgrade our networks and equipment to improve efficiency and redundancy across the board.”

AnswerFirst Communications, Inc. is based in Tampa, FL and provides answering services, messaging, scheduling, virtual receptionist services, call center solutions and customer service solutions to more than 1800 clients internationally.

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