I recently visited New York City to meet several AnswerFirst clients in person.
The month of January is difficult for our clients in New York and the rest of the Northeast; many have to shut down during regular business hours due to all of the traffic, public transportation delays and various infrastructure issues that are all synonymous with Winter in the Northeast. When those businesses can’t get to their buildings and open their office doors, they forward their phones to us at AnswerFirst, to keep their businesses open for their customers and partners.
While I was in New York City I called many of the clients that I hoped to visit at their offices and nearly all of my calls were picked up by our AnswerFirst agents who politely and professionally informed me that the person for whom I was calling was not available at the moment, but that they would get a message to him or her and get me a call back as quickly as possible. It was heart warming to see our services work, especially while standing under my umbrella in the rain of ice pellets.
It’s obvious that AnswerFirst clients understand the importance of business continuity just as much as we do at AnswerFirst. Of course many businesses use our services only occasionally like after-hours, on weekends and on holidays, but they also have the foresight to know that there will be times that they won’t be able to work from their offices during normal business hours due to events outside of their control like power outages, natural disasters, infrastructure issues, etc. However, it doesn’t mean they have to stop providing service to their clients, who may not be affected by the same unforeseen circumstances and that still depend on these businesses for products or services.
I did manage to find a few clients’ offices that were open and I was very happy to put some faces to the names and voices that I’ve only ever heard over the phone. I brought hot coffee to some and delicious treats for others. It was a fun and cheerful experience! And, upon my return to Tampa, I received this email from one of those clients:
Thank you very much for the treats you left. We really enjoyed them -especially the chocolate chip cookies. Keep up the good work.
Lance Fletcher, Esq.
The Law Office of Lance Fletcher, P.L.L.C.
Yes, it was cold, windy, wet and the streets were covered with slush from the snow and rain, but knowing how hard and how smart our clients work, it makes me happy indeed to have the honor and opportunity to work with them.
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