AnswerFirst Communications, an international telephone answering service, is providing customer support via their Facebook and Twitter accounts.
AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, inbound email processing, virtual receptionist and call center solutions, announced this week that they are now providing customer support via their Facebook page and Twitter account.
According to their social media presences, AnswerFirst has maintained Twitter and Facebook accounts since 2009; their Twitter account has more than 700 followers and their Facebook page has more than 2200 likes. They are active on their pages daily, consistently posting information about their services and special offers while interacting with their followers.
April Gillmore, AnswerFirst’s Marketing Coordinator stated,
We’ve invested a lot of time and effort into developing our social media presence and, while not all of our clients use social media, we are connected with many that do. Providing support via these channels is just one more way we can be available to our clients via methods that are convenient for them to use. We will continue to provide support through our website, via email and over the phone so this new channel for customer support doesn’t replace our existing support infrastructure; instead it serves as an additional layer of customer service.”