AnswerFirst Communications promotes current employee, Michael Jansen, to Contact Center Coordinator.
AnswerFirst Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering & messaging services, contact center and virtual receptionist solutions announced last week that they are promoting current AnswerFirst employee, Michael Jansen, to Contact Center Coordinator under the guidance of AnswerFirst’s Director of Contact Center Operations, Penny Herron.
Mr. Jansen has worked at AnswerFirst in a supervisory capacity for several years and first began working for the company in 1996. In his new position as Contact Center Coordinator, Mr. Jansen will be directing all aspects of inbound contact center operations, with a focus on review and enforcement of AnswerFirst’s contact center procedures and policies. His primary goal is to provide the essential tools and leadership necessary for all AnswerFirst customer service agents to deliver the very highest standard of customer service solutions as a product.
Michael has over twenty-five years of call center management experience; he has worked in call center management capacities for both small and large business entities including Frito-Lay, TWA, Protocol Global Solutions and HSN. His education includes a B.M. from University of South Florida where he studied both music education and vocal performance. He enjoys an ancillary career in music as an instructor, director and performer for many churches and organizations in the Tampa Bay area. He has also been a volunteer for both Friends of Strays and a member of Spiritual Renaissance Singers of Tampa, an organization which has dedicated itself to creating scholarship opportunities for gifted students, while maintaining an emphasis on the preservation of African-American culture in music.
Penny Herron, Director of Contact Center Operations for AnswerFirst said,
“We’re excited to move Mr. Jansen into his new role as Contact Center Coordinator; he is an integral part of a visionary plan to attract and train a nationwide bank of stellar company ambassadors via a virtual classroom environment that will focus upon maximum efficiency and expedient career development processes as we elevate our position in the global economy to an exponential level. “
As the demands for answering service and call center solutions increase, AnswerFirst continues to invest in hiring and operations strategies with the intention of adding more qualified customer service agents to their workforce and therefore continually improving the quality of the services they provide. For more information about AnswerFirst’s answering service and call center solutions please visit their website or call 1-800-645-2616.