AnswerFirst Communications, a telephone answering service and customer service solutions provider, announced this week that they’ve launched a new customer service focused blog via their website called ServiceFirst.
AnswerFirst Communications, an answering service and customer service solutions provider, announced the launch of a new blog that focuses on providing readers with information about customer service basics, experiences and best practices. The name of the blog is ServiceFirst and it is accessible via their main website. Monthly contributions to the blog are written by members of AnswerFirst’s Business Development team and include posts about both positive and negative customer service experiences, customer service best practices, tips and tricks and some content about how AnswerFirst’s services can remedy common customer service issues.
AnswerFirst’s Marketing Coordinator, April Gillmore, said, “Our internet marketing strategy has become increasingly more content-focused as we’re striving to educate our current and potential clients about more than just our services and how they work. We’ve really placed a heavy emphasis on sharing our knowledge about the customer service industry, best practices, tips and other educational materials so that our marketing isn’t focused on hard selling people our services, but instead geared towards educating consumers and building lasting relationships.”
AnswerFirst CEO, Matt Herron, stated,
It makes perfect sense for our Business Development Coordinators to share their knowledge about customer service with our current and potential clients. Our Business Development staff speak with hundreds of business owners each week and, as a result, our staff members know the many customer service challenges that these businesses face. We decided to gather this information and make it readily available via a blog so that consumers can educate themselves about common issues, current trends and other issues and solutions in the customer service industry.”
According to their website, AnswerFirst is based in Tampa, FL and began providing basic answering services in 1985. AnswerFirst now employs almost 100 people across the United States and provides complete contact center and customer service solutions to more than 1700 companies around the globe.
For more information about AnswerFirst’s answering service and call center solutions please visit their website or call 1-800-645-2616.