For most customers, a key factor in their overall experience with a business is how reliably the business responds to its customers’ needs. And, to successfully respond to customers’ needs, a business must first be accessible and listen.
Customers crave accessibility from the businesses with which they choose to interact. Customers want to ask questions, find solutions, and purchase items and services online when and where it is convenient for them. They want responses to their emails late at night and they want to call early in the morning; they expect to be able to connect with a customer service representative 24 hours a day, 7 days a week.
So, the days of the “Monday to Friday – 9 a.m. to 5 p.m.” business model are long gone for the majority of small businesses. And, while many small business owners are customer-oriented and do everything they can to satisfy their customers’ needs, the fact is, it’s impossible for any one person to be available to their customers and clients around the clock. After all, business owners have to sleep, eat and spend time with family, too!
How can small business owners become more accessible and increase customer loyalty without stretching themselves too thin?
The answer is simple: a 24/7 live answering service.
Since the invention of the telephone in the 1870’s, answering services have been helping businesses handle communicating with their customers and clients. As consumers become accustomed to purchasing items and acquiring information online at any time they choose, they have grown to expect quality customer service over the phone at all hours of the day and night. Additionally, many studies show that the majority of consumers would rather talk to a live person on the phone.
With an answering service, small businesses can provide answers and solutions for their customers in the middle of the night, while business owners sleep peacefully and prepare for the next day’s work.
At AnswerFirst, we take pride in our ability to make small businesses more successful by increasing their accessibility. We believe that all businesses should be available to provide help, answers and solutions to customers, clients, vendors or the public 24 hours a day, 7 days a week, and we are here to help accomplish that goal.
Want to learn more about our services?
Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!
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