Did you know that 80% of callers who are sent to voicemail won’t leave a message?
If your business still uses voicemail for some reason, you may have noticed that your customers don’t like to use it as often as they used to. That’s because it’s an endangered species of technology, and very soon it will be extinct.
You may be struggling to figure out how you can stay relevant in the Information Age. It’s time for your business to get with the times and leave outdated technologies in the past.
Keep reading to learn why your company needs to finally let voicemails go.
1. Your Customers Hate Voicemails
When a customer calls your business, they want to have a real conversation with someone who can actually interact with them.
The world of 24/7 communication that we live in doesn’t tolerate delayed responses.
Many people will no longer even leave a message. When they call your business and they hear a machine, many will drop the call right there.
Your customers want to interact with real human beings, not leave messages for a computer to sort out.
2. Your Future Employees Hate Voicemails
This TIME Magazine article from 2014 reported a decline in teenagers using voicemails. These kids (many of whom are now adults) could end up working for you someday. Some might even be working for you right now.
With this continued decline, your future employees won’t be comfortable leaving messages. If you want to create the best work environment possible that attracts new hires, one of the easiest things you can do is drop your voicemail.
Times have changed, and the next generation isn’t interested in messaging systems anymore. Time to let them go.
3. Deep Down You Know You Hate Them Too
Let’s face it, leaving and receiving messages is a hassle and you know it. They take more time, energy, and resources than they are worth.
Better methods of interacting with customers have been available for almost two decades. Your customers prefer to interact through emails and text messages if they can’t talk to you on the phone.
Emails and text messages are easier to compose, easier to record, and easier to refer to when necessary.
And these technologies don’t need to replace phone communication altogether! In fact, we discourage abandoning communicating with your customers over the phone.
Instead, you need to be available to your customers 24/7. Most people expect to receive a response within an hour. Constant availability could be someone’s deciding factor in doing business with your company.
Save yourself the trouble and drop your messaging service.
It’s Time To Drop Your Voicemail
So if voicemails are dying, what are your options beyond emails and text messages? We recommend using one of our live answering services.
Our services can provide constant availability to your customers. This will allow you to focus your time and energy on other matters.
Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!
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