Add Live Chat To Your Website

Includes 24/7 Live Chat Monitoring & Answering

Never Miss Another Web Chat

No Contracts – Pay As You Go

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THOUSANDS

OF HAPPY CUSTOMERS

20+

YEARS IN BUSINESS

53% of customers would prefer to use online chat before calling a company.

More than half of your website visitors would prefer to interact with your business via online chat. But, how can you effectively monitor and handle inbound chats?  Our 24/7 Live Web Chat Solution is more than just a chat interface for your website; it includes 24/7 real-time monitoring and answering by our team of trained Customer Service Professionals.

Benefits Of Using Our 24/7 Monitored Web Chat Solution

  • 24/7/365 Live Answering
    Live chat answering all day every day including weekends and holidays.
  • Trained U.S. Customer Service Pros
    Your chats are answered by trained U.S. Customer Service Professionals not bots or overseas agents.
  • Chats Handled to Your Specifications
    Want us to call a sales rep with all sales inquiries or email a particular employee with service issues? No problem.
  • Client Web Access
    We provide a free online portal for reviewing chat transcripts at your convienence.
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Trusted by Thousands Of Businesses

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How Does Our Chat Solution Work?

  • We supply chat interface code that you install on your website.

  • You specify how we should handle your inbound chats and we configure your AnswerFirst account according to your specifications.
  • All inbound chats from your website are routed to AnswerFirst Customer Service Professionals who take actions according to your account specifications.

That’s it! Your website visitors now have 24/7/365 access to service!

We Have More Than 100 Five Star Google Reviews

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary S. Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward &. Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

    GISSELLE R. Avatar
    GISSELLE R.
  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine L. Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport B. Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve B. Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar
    Victor B.

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Useful Resources For Shopping Live Web Chat Solutions

Our 24/7 live chat monitoring service is useful when:

  • you need to provide immediate customer care,
  • you wish to work undisturbed,
  • you have high chat volume,
  • you are short-staffed,
  • you need after-hours coverage of your live chat.

24/7 Live Chat Solution Backed by Reliable & Flexible Customer Service

Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss an inbound chat from your website. We handle chat sessions according to your specifications and deliver your chat transcripts via email.

Learn More From Our Blog

When you partner with AnswerFirst your clients are provided with excellent 24/7/365 live customer service and so are you.

That’s right; YOU too are receiving that same level of service that you expect us to provide to your clients. We have management onsite at all times to handle any and all issue that you might have with your account.

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Lawyers Answering Service Case Study Download

As a true solo lawyer, AnswerFirst has been invaluable to me this year. In large part due to my ability to capture calls and get back to folks quickly, we have doubled our revenue every month this year.

Bill Y., Yanger Law Group, P.A.

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