10 Things You Didn’t Know About Answering Services

Young woman on a call center answering a phone ** Note: Slight blurriness, best at smaller sizes

When customers or potential customers try to contact your business, your availability really matters to them.

If customers are met with a voicemail or placed on hold, it can lead to frustration that ultimately impacts your bottom line.

A professional answering service can address these concerns. By outsourcing your calls to an answering service, you can make use of flexible and cost-effective methods for being in contact with your customers while maintaining your company’s efficiency. So it is that many businesses, small and large, use answering services on a regular basis.

Here are 10 things you probably didn’t know about answering services that might be helpful as you consider the benefits of relying on one:

You Can Customize Your Reception

Answering service staff act as a virtual receptionist that answer your calls as if they were part of your regular office staff. The people who call will never know that the professionals they reach are not a part of your in-house staff.

You determine how you want them to personalize their responses to your customers. You can create detailed scripts for receptionists to follow to ensure a sense of consistency.A customized reception means that you ensure how you are represented and your customers will communicate their needs directly with a person.

Each of the answering service professionals will be able to help your customers per your instructions. You will be in complete control of how these services are carried out, so nothing is left to chance. Just because your customers aren’t always dealing directly with your normal staff doesn’t mean that they won’t be able to get what they need from your company.

Answering Services Can Set Your Appointments

The best answering services have functional scheduling platforms that allow them to book appointments for your business on your behalf. These booking notices and appointment changes are delivered straight to your business so your regular employees can stay on the same page.

It is important for businesses to stay organized, and using an answering service can help you do just that. This particular function will save time and effort on a daily basis. Forgetting to schedule an appointment can be costly, but these automated services eliminate the possibility of such mistakes.

They Can Serve As A Fully Functioning Customer Service

For customers who have questions or are seeking information, the answering service can be prepared to answer each inquiry when you or your employees are unavailable. Maintaining high-quality customer support can help grow your business exponentially.

These answering services will guarantee that your customers get the help they need when they need it. The specialized support services your customers receive will provide them with an efficient solution to their problems. Your customers will also be able to get the help they need even after regular business hours.

Live Web Chat Support Is Available

Today’s answering services don’t just answer the telephone. Since so many people now make their purchases online, live chats are the perfect way to encourage website visitors to interact. Answering services can offer live web chat support to make this possible.

The answering services you use can provide your customers with a fast and effective way to get assistance anytime they need it. Businesses of all sizes offer this support option because it is so efficient and convenient for customers.

This form of customer support can increase your sales or business opportunities while improving overall customer satisfaction.

Order Entry Makes Life Easier

Order entry can often require a lot of time and the right CRM program. Qualified answering services can offer these resources for you as an extension of your company. Your customers will be able to place their orders whenever and wherever they want.

If you are not able to take orders efficiently, you will lose out on potential sales. A professional answering service can interact with your customers to take their orders and put them into the system as they come. This will help your business run efficiently as well as expediting the delivery time of orders. Each of your customers will deal with an actual person when placing an order, and you won’t have to set aside any additional in-house resources. It’s a win-win situation.

Tech Support Can Be On-Hand

There’s nothing more frustrating for customers than having a product breakdown and then being unable to contact tech support to get it resolved. Technical support is essential and a trained answering service can facilitate this process. Business answering services will ensure that your customers get the help they need with velocity.

Answering services can offer access to 24/7 tech support for all of your customers, so they can connect with a real person to get assistance any time of the day or night. These customized solutions will help resolve issues that your customers have quickly and efficiently. Answering services can provide personalized training that meets all of your exact specifications.

Email Response Is More Efficient

Responding to hundreds of emails is time consuming and often difficult to get back to all the customers in a timely manner. Outsourced email response is an integral part of many answering service companies.

The professionals that you hire can guarantee that each email a customer sends to your business gets a prompt response. If you want to keep customer satisfaction high, you need to ensure that each inquiry is handled promptly.

An answering service can send out replies to your customers’ emails 24/7, so none of them are forgotten or neglected. These professionals can also redirect certain customers to your staff members if they are unable to help them for whatever reason. Considering the number of people who still send emails to businesses each day, this service is vital.

Language Options Are Available

Becoming a global company means you need the ability to communicate with people worldwide. To create these relationships with customers across borders, a multilingual answering service is a perfect solution. You can start making connections with people all over the world in many different languages.

Your foreign customers will appreciate the ability to speak with an actual person in their own language. This will make it much easier for each of your customers to get assistance with whatever they may need. Having the ability to help many people in the global market is good for your business’s bottom line.

Your Business Can Be “Available” 24/7

One of the most common reasons for hiring an answering service is the ability to respond to customers, clients, or patients around the clock. This is especially helpful if your business involves people in various time zones.

When your customers no longer have to wait to place an order with your business or get help with an issue, they will be satisfied with how you conduct business. If you simply don’t have the staff to handle customers 24/7, professional answering services can definitely make the difference.
Businesses that can respond to customers at any time of the day or night tend to be more profitable overall. It is difficult to sustain a high level of customer satisfaction with limited office hours.

Ditch the Voicemail

Forget the worry of having clients or customers wait on hold or leave multiple messages on voicemail. Having a professional answering service take each and every call means you can let go of voicemail for good.

On-call answering services can handle high call volumes without your customers having long wait times or being sent to voicemail. If your in-house staff cannot handle the sheer number of calls you receive on a regular basis, it’s time to look into outside help.

If your customers are not able to reach a representative of your business the first time, they may choose to go elsewhere for what they need. When you have the ability to answer every call, you won’t lose customers that need prompt service.

Try Out Our Answering Services

To learn about how our expert live answering services can benefit your growing business, contact us today. We’re sure you’ll be pleased with how much more smoothly your company runs with us on your team.

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AnswerFirst Communications, Inc. has provided quality answering services since 1985. We currently provide answering services, virtual receptionist solutions and customer service solutions to thousand of clients around the globe.
By |2018-08-23T23:09:23+00:00August 23rd, 2018|ServiceFirst: Customer Service Blog|0 Comments

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