Our Monitoring Answering Services provides a connection from your callers, systems and platforms to our call center.
AnswerFirst is not able to call 911 directly on the caller’s behalf and AnswerFirst provides monitoring services only.
We do not sell monitoring equipment or hardware.
What can we monitor? Almost anything.
Our Customer Service & Monitoring Professionals will be standing by 24/7 to field any requests or alerts needing immediate action. By following an on-call and escalation protocol you have created we will ensure you will always be in the know.
“I had been with another answering service for twenty years prior to signing up with you. They don’t even hold a candle to you. You are great.”
“We are very pleased with the service we have received. The entire team at Answer First has been delightful. We are a small business and do not have a full time weekend staff. This solution allows us to provide service to our clients and callers without the expense of having to staff the office on weekends.”
“AnswerFirst has been absolutely fantastic to work with! Professional, courteous, and very detail oriented. I’d highly recommend Aimee and her team!”
“We have been using AF for a few years now and we love working w/them. They customized our account to fit our special needs from day 1. They respond immediately to any issues and ALWAYS follow through to make sure we are happy w/our service. The staff is professional and we could not ask for better service.”
You’ll Love Our Features And Pricing
100% U.S. Based
No Overseas Call Centers
Our Customer Service Professionals are all U.S. based.
Volume Discounts
Your Rate Decreases As Usage Increases
You are always billed at the lowest rate possible – automatically.
True 24/7/365 Service
No Hidden Fees For 24/7 Coverage
No additional charges for after-hours, weekend and holiday service.
One Second Billing
True One Second Billing
No rounding up to the nearest minute – pay only for what you use.
AnswerFirst Customer Service Professionals are trained to handle calls, emails and alerts from distressed callers or systems in a prompt and professional manner.
Our Customer Service Professionals take control of emergency situations and comfort distressed customers while quickly gathering the information they need to get help as soon as possible. Our Customer Service Professionals utilize the contact information and instructions that you provide so that emergencies are escalated to your specifications.