Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to the call center and customer service industries.
Handling Angry Customers on Customer Service Calls – How to Speak With Them?
Customer service can be a rewarding opportunity for employees and those of answering service companies. Most times, the experiences with customers are great. However, when dealing with angry customers on customer service calls, there is a level of frustration that must be controlled. That frustration level rises when customers yell about an issue, especially [...]