ServiceFirst: Answering Service & Contact Center Blog

Our blog, ServiceFirst, features customer service tips, suggestions about how to configure your AnswerFirst account and topics relating to answering services and the answering service industry.

Outbound vs Inbound Call Center: What’s the Difference?

By | 2018-05-20T12:54:09+00:00 May 19th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Over 200 call centers were either opened or expanded in 2017 alone. That number sheds light on the fact that businesses, whether they're in need of extra help with existing customers or need a boost in sales, are turning to the benefits a quality call center can provide. If you're thinking about employing a call center to [...]

6 Reasons Why A Live Answering Service Can Increase Your Productivity

By | 2018-05-17T14:48:59+00:00 May 17th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Did you know that 34% of small businesses fail after their second year? As a small business owner, you need to take every step to ensure your operation is as productive as possible. Customer satisfaction is increasingly important in today's marketplace. With so many ways to interact with customers and quickly provide products or services, it's crucial [...]

5 Steps to Creating a Successful Customer Service Strategy

By | 2018-05-13T19:39:09+00:00 May 13th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

As you may know, a customer service strategy can make or break a business. Why? For starters, this allows you to create a more customer-centric organization. By focusing on the people you're doing business with, you're giving them a reason to keep using your services. In the long run, this will allow your business to [...]

5 Ways Customer Service Call Center Professionals Benefit Your Business

By | 2018-05-11T14:35:57+00:00 May 8th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

When given the choice between 4 types of customer service interactions the results from Forrester data were eye-opening. The choices were a virtual agent, web self-service, online chat, and voice assistance. Of the 7,000+ customers surveyed 69% found the highest satisfaction when assisted by a live agent. That's quite significant. And a big reason why service-oriented businesses [...]

How to Choose a Phone Answering Service for Your Legal Firm

By | 2018-05-01T16:56:37+00:00 May 5th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

When you answer the phone, do you say hello? It was Thomas Edison who encouraged the users of his new telephone to answer it with a "hello". Prior to that, it didn't mean "hi", but was used to attract attention or show surprise. When choosing a phone answering service you should be just as interested as Thomas [...]

Why is Customer Service Important? 5 Reasons

By | 2018-05-13T19:35:24+00:00 May 2nd, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Imagine the frustration of dealing with a company that just doesn't care about you as a customer. We have probably all experienced poor customer service at least once. Poor customer service rarely leads to repeat customers. In fact, 54% of millennials say that have stopped doing business with a company due to bad customer service. If you [...]

Back to Basics Quality Customer Service Tips – It Starts With the Call Center

By | 2018-04-29T19:52:58+00:00 April 29th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Figuring out how to offer quality customer service takes up a lot of mental real estate for companies. Real estate that could be better used creating products and streamlining production. The Harvard Business Review found that the single largest drop off in customer satisfaction was customer service offerings. Not because the offering themselves were bad, but [...]

5 Reasons Why Telephone Etiquette Still Matters in 2018

By | 2018-05-03T12:11:57+00:00 April 23rd, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Have you ever called a company only to hear someone on the other end that was rude or did not thank you for your call? Even though our society uses phones for more purposes than ever before, actually talking on the phone is becoming less common. For a company, that could mean that you lose [...]

How Inbound Call Center Services Can Help You in Your Medical Practice

By | 2018-04-29T18:36:16+00:00 April 20th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

It's no secret that people hate waiting. With over one million physicians in the United States, it's easy for a potential patient to go somewhere else if they feel they've been put on hold for too long. That's where our inbound call center services come in. Keep reading to find out how they can help you in your [...]

What You Should Look For in a Real Estate Telephone Answering Service

By | 2018-04-29T18:42:22+00:00 April 17th, 2018|ServiceFirst: Answering Service & Contact Center Blog|

Many real estate firms are often overwhelmed by the number of telephone calls they receive every day. By hiring a telephone answering service company, you can ease the pressure and workload on you and your staff.  But hiring a company to deal with your inquiries isn't easy. Firstly, one of the hardest aspects is knowing what to [...]